Returns, Exchanges & Refunds
We always want you to be happy with your purchase, but if you’re unsatisfied, it’s easy to return or exchange your item(s). If you purchased your item(s) online or by phone, please contact customer service by email to obtain a return authorization and further instructions. Please note that return authorizations cannot be made by phone. Please allow up to 48 hours for an email response.
Monday – Friday: 12:00pm to 8:00pm PST
Saturday – Sunday: Closed
Open/Used Item Return:
All returns must be approved through our customer service team by email. To start the return process, please email us for authorization. If you opened the items or used the items, we will ask for you to send pictures for approval before we approve the refund process to ensure the products are 75% intact, before you ship them back to us. Returned items need to be 75% intact and returned within 2 weeks of the date you received the item(s). Items that are used more than 75% will not be returned. Any open items will be charged a 25% restock fee. Shipping charges are not refundable. If you purchased items from our website and received free shipping, you will be charged an additional fee of $10 for the shipping and handling paid originally to get your package to you. This amount will be deducted from the original payment amount less any restocking fee(s). Remember, we cannot accept returns without prior authorization.
Unused Items & Wholesale Policies:
All returns must be approved through our customer service team by email. To start the return process, please email us for authorization. Unopened retail and wholesale retail products (not backbar sizes or starter kits) can be returned within 30 days and those items will be refunded 100% less a $10 shipping & handling fee we paid to get the item(s) to you. Remember, we cannot accept returns without prior authorization.
We do not accept returns on wholesale 8oz and 16oz professional backbar sizes as there is no way to tell if the item was used and we cannot resell these items. Any wholesale kit return is subject to a 25% restocking fee, and we will not refund backbar items, even if they were purchased in a kit.
To exchange an unused item, you will just need to return the product to us (you pay shipping) and we will send the replacement item at no shipping cost to you. If the exchanged item costs less, we will refund the difference. If the item you want to exchange costs more, we will charge you the difference.
If we shipped the wrong item to you by mistake, please contact us by email and we will ship the correct item at no additional cost. All items purchased from a Fountain Of Youth Skincare retail partner must be returned to the location where the item was purchased, subject to their return policies and procedures. All items purchased online or by phone via our website may be returned by contacting our customer service team by email.
If you have a circumstance you believe is outside of our policies, please email us so we can try and make it right. We want you to be satisfied with our products, so please reach out anytime with questions or concerns.