Shipping Policies & Procedures

Shipping Policies

We ship all orders out in the order that they are received. In spring and summer months, any orders that contain candles or wax melts are shipped out on Mondays and Tuesdays.

If you have any questions about shipping lead times, feel free to reach out to a customer service representative by email: info@fountainofyouthskincare.com.

Wholesale Order Times

From order placed to your door: 4-12 days 

November 1st – December 31st: 6-15 days

As with any order, our wholesale orders are given just as much care and priority. Because of the bulk quantities in our wholesale department paired with our small-batch fulfillment please understand this process can take a bit longer.  See above “average order times” for typical wait times. Please plan an additional 1-3 days of processing during the holidays, on top of the typical wholesale delay. During the holidays this can extend your order out a week so please plan accordingly. For an update on your package please feel free to reach out to a customer service representative by email  info@fountainofyouthskincare.com. After your order is processed and fulfilled, we create a shipping label and send your items to a shipping fulfillment center. This process can take up to 24 hours. At this point you will receive a tracking update from our shipping partner, Pitney Bowes, so that you can stay updated on your package location and expected arrival. We currently only ship within the USA and use USPS, UPS, and FEDEX. Shipping times for these carriers can vary but are typically 1-3 days out depending on how far away you are from our location. We ship from Vancouver, Washington.

Retail Average Order Times

From order placed to your door: 3-6 days

After your order is placed, it is immediately sent to fulfillment and will be filled in the order that it was received. During this time, your order is processing which takes an average of 1-3 business days. If you order on a weekend, please be advised we won’t receive your order until Monday and therefore there is still a 1-3 business day processing time. After your order is processed and fulfilled, we create a shipping label and send your items to a shipping fulfillment center. This process can take up to 24 hours. At this point you will receive a tracking update from our shipping partner, Pitney Bowes, so that you can stay updated on your package location and expected arrival. We currently only ship within the USA and use USPS, UPS, and FEDEX. Shipping times for these carriers can vary but are typically 1-3 days out depending on how far away you are from our location. We ship from Vancouver, Washington.

Retail Holiday Order Times (October-December)

From order placed to your door: 6-9 days

The holidays are our busiest time of year. Please reach out to customer service for a shipping status on your order info@fountainofyouthskincare.com.